Privacy Policy & Support

Last updated: 2026-10-27


Privacy Policy

Nathiko B.V. (“we”, “our”, “us”) develops and publishes mobile communication applications (“Apps”). This Privacy Policy explains how we process personal data when you use our mobile communication app, including live audio communication features.

1. Information We Process

1.1 Account Information

Depending on how access to the app is provided, we may process information such as your username, display name, and account identifiers to authenticate you and enable communication with other users.

1.2 Microphone and Audio

An audio communication app uses your device's microphone to provide live audio communication. Microphone access requires the relevant device permission.

Audio is transmitted over the network to enable communication with the intended participants. Live audio is not used for advertising. Audio is not intentionally recorded or stored by us unless a specific recording feature is provided and activated.

1.3 Technical and Connection Information

To establish and maintain communication, the app and its supporting services may process technical information such as:

This information is used to authenticate users, establish connections, maintain service reliability, and troubleshoot technical issues.

2. How We Use Information

We may process information as necessary to:

We do not sell personal data or use live audio content for advertising.

3. Legal Basis for Processing

Where the GDPR applies, we rely on the following legal bases as appropriate:

4. Sharing and Service Providers

Personal data may be processed by service providers that support the operation of the app, such as hosting, authentication, and communication infrastructure providers. Such providers process information as necessary to provide their services and subject to applicable data protection requirements.

We may also disclose information where required by law or where necessary to protect the security and integrity of the service.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy or as required by law. Technical logs and connection information may be retained for a limited period to maintain security and investigate technical problems.

Live audio is transmitted to enable communication and is not intentionally retained as a recording unless a recording feature is provided and activated.

6. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, and misuse. Communication and connections are protected using security measures appropriate to the services involved. No method of transmission or storage can be guaranteed to be completely secure.

7. Your Rights

Where applicable under the GDPR, you may have the right to access, correct, or request deletion of your personal data, restrict or object to certain processing, and request data portability. Where processing is based on consent, you may withdraw that consent.

To exercise your rights, contact us at info@nathiko.com.

8. International Data Transfers

If personal data is transferred outside the European Economic Area, we will apply appropriate safeguards where required by applicable data protection law.

9. Changes to This Policy

We may update this Privacy Policy when the app or our data processing practices change. The latest version will be published on this page with an updated date.


Support and Frequently Asked Questions

If you need help using the mobile communication app, please review the information below. If you still need assistance, contact us by email.

1. The app cannot connect

2. Other participants cannot hear me

3. Audio quality is poor or interrupted

Audio quality may be affected by network conditions, signal strength, device settings, or connected audio equipment. Try moving to a location with a more stable connection and reconnecting to the session.

4. How do I report a problem?

Email info@nathiko.com and include:

Please do not send passwords or other unnecessary sensitive information.

5. How can I ask a question about privacy or my data?

For questions about this Privacy Policy or requests concerning your personal data, contact info@nathiko.com.


Contact

Nathiko B.V.
Kuiperbergweg 20
1101 AG Amsterdam
Netherlands

Email: info@nathiko.com
Website: https://nathiko.com

Privacy Policy | Support & FAQs